Terms of service

🐾 DOGGIE SALON & SPA 🐾

2026 Master Services & Membership Agreement

Boutique Grooming • Compassionate Care • Modern Memberships

2252 Broad Street, Suite 120 — San Luis Obispo, CA

(805) 543-4433 • [email protected]

Effective: January 1, 2026

Thank you for choosing Doggie Salon & Spa. Our commitment is to deliver a luxury grooming experience rooted in safety, compassion, and exceptional care for your pet. This Agreement ensures transparency, mutual understanding, and consistent standards for all grooming services and membership programs.

By signing below, you acknowledge and agree to all terms in this Agreement. 

PART 1 — UNIVERSAL SALON TERMS

1. Our Mission & Philosophy

Doggie Salon & Spa provides a boutique, high-quality grooming experience where your pet’s comfort, safety, and coat health take priority. We follow the highest industry standards and humane handling techniques. 

GENERAL TERMS

All clients must complete and sign this agreement before services are provided.
Doggie Salon & Spa (“the Salon”) reserves the right to refuse service to any pet at any time for safety, health, or behavioral reasons.
Owners certify they are the legal owner or guardian of the pet and are authorized to make medical and grooming decisions. 

2. Privacy & Data Protection

We protect your personal information with care.

Your information is stored securely and will never be sold or shared, except for emergency veterinary care.
We maintain grooming history, photos, coat condition logs, temperament, and safety notes.
By providing your contact information, you consent to receive appointment reminders, billing notices, and limited promotional messages by SMS and email. Standard messaging rates may apply. You may opt out of promotional messages at any time.
You may request data access or removal at any time. 

3. Appointment, Deposit & Cancellation Policies

A valid card on file is required for all bookings.

DEPOSITS POLICY

Deposits help protect groomer time, maintain scheduling integrity, and reduce last-minute cancellations that affect other clients and our team.

1. Deposit Requirements

A non-refundable deposit of up to 50% of the estimated service price may be required for:

New clients
High-demand time slots
Holiday or peak-season appointments
Time-intensive grooms (e.g., doodles, double-coated breeds)
Clients with a history of late cancellations or no-shows
Multi-dog or multi-service bookings
Specialty or premium services

2. Deposit Application

Deposits are applied to the final invoice at checkout.
Deposits are non-refundable if the appointment is canceled within the late window, regardless of reason.
If the appointment is rescheduled 48+ hours in advance, the deposit may transfer one time to the next appointment.

3. Deposits & Memberships

Membership status does not exempt clients from deposit requirements during:

• Peak seasons
• Known high-demand dates
• Lengthy sessions requiring senior groomers
• Safety concerns or handling needs

4. Deposits & No-Shows / Late Cancellations

If the appointment is canceled within the 24–48h or <24h window:

The deposit is forfeited, and
Additional late cancellation fees may still apply if the deposit amount does not cover the full late fee.

5. Deposits Cannot Be Made With Groom Bank Credits

To prevent financial loopholes and preserve system clarity:

Deposits must be paid via card
Deposits cannot be deducted from membership benefits or Groom Bank credits 

NOTICE TIMING & AFTER-HOURS POLICY

To ensure fairness, accuracy, and consistent enforcement of our cancellation windows, all cancellation or rescheduling requests are based strictly on the timestamp of the written message you send to Doggie Salon & Spa.

Timestamp Determines Validity — Not Business Hours

Your message is considered “received” at the exact time it is sent, regardless of:

Whether the salon is open or closed
Whether staff are available to read the message
Whether the message arrives after business hours
Whether it is a weekend or holiday
Example:

A cancellation sent at 10:42 PM is officially recorded as 10:42 PM, even if the salon is closed at that time.

Why This Matters

This ensures all clients are held to the same standard and eliminates discrepancies tied to operating hours. It also ensures cancellation windows (48-hour and 24-hour) are applied fairly and consistently.

Accepted Communication Channels

To be valid, all notices must be submitted through one of the following approved channels:

MoeGo message
SMS to the salon’s main line
Email to [email protected]
Messages sent through personal texts, social media, or to individual staff members are not accepted as official notice and will not be recognized for timing purposes. 

Effect on Cancellation Fees

If the timestamp on your message falls inside the required notice window:

24–48 hours → 50% fee applies
<24 hours → 100% fee applies
Same-day notice or no-show → 100% fee applies
Business hours have no impact on these timeframes.

LATE ARRIVAL POLICY

To preserve a calm and timely grooming environment for all our guests, appointment times are reserved exclusively for your pet. When a pet arrives late, it impacts the entire day’s schedule, staff workflow, and the experience of other clients.

1. Grace Window (Soft Arrival Period)

Arrivals within 0–10 minutes of the scheduled time may be accepted without modification when safe and feasible.
However, services may still be adjusted if coat condition or behavior requires additional time.

2. 10–15 Minutes Late — Modified Services

If your pet arrives 10–15 minutes late, the salon may need to modify the service to ensure safety and stay on schedule.

This may include:

Shortened haircut
Bath-only service
No dematting
No specialty scissoring
No add-on services requiring extra time
A simplified groom appropriate to your pet’s condition
Modified appointments remain billable at the full scheduled service rate.

This is because the appointment block was held exclusively for your pet and cannot be filled on short notice.

3. 15+ Minutes Late — Reschedule Required

If arrival is 15 minutes or more past the appointment time:

The appointment will need to be rescheduled for safety and scheduling integrity, and
A late cancellation fee (50% or 100% depending on notice window) will apply.

4. Late Arrival Notice

If you know you will be late, please notify us via an approved channel.

However, notifying the salon does not waive late arrival fees or guarantee accommodation.

LATE PICKUP POLICY

A safe and calm environment requires timely pet pickups. Many dogs become distressed, anxious, or reactive if held for extended periods beyond their groom.

1. Pickup Notification

When your pet is ready, we will notify you immediately by one of the following:

SMS
MoeGo message
Phone call
Email
Pickup is expected within 30 minutes of notification unless otherwise arranged.

2. Late Pickup Fee

To ensure pet comfort and staffing stability, a fee of:

$5 per 15 minutes

will apply beginning 30 minutes after the “ready for pickup” notification time.

This fee supports:

Staff supervision
Extra potty breaks
Safe handling of your pet
Maintaining a calm grooming environment

3. Extended Care Limits

Dogs may not be held for extended periods beyond their grooming time.

If pickup is excessively delayed, the salon may require:

Additional handling fees, or
Mandatory pre-payment for future bookings, or
Restriction of future appointments during peak hours
This protects your pet’s emotional wellbeing and the safety of our team. 

4. Pricing & Adjustments

Prices vary based on breed, size, coat condition, behavior, and style. Additional fees apply for:

Matting
Excessive shedding
Hand-scissoring
Behavioral handling
Sanitary accidents
Aggressive/unsafe behavior requiring extra staff
Full payment is due at pick-up.

Prices are reviewed periodically; 30 days’ notice will be provided before changes take effect. 

5. Coat Condition Disclosure

I acknowledge that my pet’s coat condition at the time of the appointment—including matting, compacted undercoat, dirt, debris, fleas, and lack of brushing—is solely my responsibility. Doggie Salon & Spa is not liable for irritation, redness, uneven coat length, or grooming results caused by coat condition, behavior, or extended time between grooming visits. 

6. Matting & Coat Safety Release

We follow animal-welfare grooming standards.

Severely matted dogs must be shaved for their safety — no exceptions.
In accordance with the Animal Welfare Act, we do not perform more than 20 minutes of dematting.
Shaving may expose pre-existing skin issues; owners accept this risk.
Additional matting fees apply. 

7. Grooming Risks & Results Disclaimer

Even with gentle care, grooming may cause:

Minor nicks
Clipper irritation
Ear sensitivity
Quicked nails
Temporary stress

I understand that even with gentle handling and professional care, grooming may occasionally result in minor nicks, clipper irritation, ear irritation, quicked nails, or temporary anxiety or stress for my pet. Pets with pre-existing conditions, advanced age, severe matting, or behavioral sensitivities may be at higher risk of complications.

I understand that grooming is not an exact science and that results may vary based on my pet’s coat condition, previous grooming history, and tolerance for handling. Doggie Salon & Spa will make reasonable efforts to achieve the requested style, but no specific outcome, length, or appearance is guaranteed—especially in cases of matting, coat damage, or behavioral limitation. 

8. Health & Veterinary Requirements

Rabies & Parvovirus vaccinations must be current.

For safety, we cannot groom pets who are:

Sick, injured, recovering from surgery
Pregnant or in heat
Under heavy sedation
Microchipped within the last 24 hours
Fleas & Ticks

Flea bath required if fleas are found (fee applies).
Severe infestations may require stopping the groom.
Ticks are retained (if possible) for veterinary review. 

9. Products & Allergies

I agree to inform Doggie Salon & Spa of any known allergies, sensitivities, or adverse reactions my pet has to shampoos, conditioners, fragrances, topical treatments, or flea products. I authorize the salon to use professional grooming products at their discretion unless I have requested a specific alternative in advance.

In the event of an unexpected reaction, I understand that the groom may be stopped and I may be advised to consult my veterinarian. Doggie Salon & Spa is not liable or responsible for adverse reactions when all known information has been accurately disclosed. 

10. Non-Veterinary Services

Doggie Salon & Spa does not:

Diagnose medical conditions
Provide veterinary treatments
Administer sedatives
Perform internal anal gland expression

Doggie Salon & Spa does not provide veterinary services, medical advice, diagnosis, or treatment. We do not administer sedatives or perform internal anal gland expression; we may refer you to your veterinarian for those services. Any grooming observations shared with you (such as lumps, skin irritation, or dental concerns) are for your awareness only and are not medical opinions. 

11. Handling Modifications

Doggie Salon & Spa may modify or shorten services if my pet becomes stressed, anxious, aggressive, or unable to safely tolerate a portion of the groom. I understand that style requests may not be completed under these circumstances, and I will still be responsible for the full or partial grooming fee as deemed appropriate by the salon.

12. Emergency Veterinary Care

If urgent care is needed:

We will attempt to contact you.
If unreachable, we may seek emergency vet care at your expense.
For projected costs >$500, we will obtain approval unless immediate life-saving action is required.
You agree to reimburse costs within 14 days.
In the event of an emergency where immediate action is required to preserve my pet’s life or prevent serious harm, I authorize Doggie Salon & Spa to act in their best judgment, including transporting my pet to the nearest veterinary clinic. I understand that such decisions are made in good faith and agree not to hold the salon liable for outcomes related to reasonable emergency decisions. 

13. Behavioral & Safety Requirements

Muzzles or safety equipment may be used as needed.
Emotional Support Animals must follow all grooming rules.
Aggressive or unsafe behavior may lead to modified or cancelled services.
Owners are liable for injuries or damage caused by their pet.
Emotional Support Animals are not exempt from safety protocols, muzzling, handling restrictions, or behavioral cancellations. 
Staff Safety

The physical safety, emotional wellbeing, and professional judgment of our groomers and staff are prioritized at all times. If a pet’s behavior creates a risk to the team, services may be modified, stopped, or declined without refund, and future appointments may require special handling fees, prior consultations, or may be refused entirely. 

PUPPY POLICY

We accept puppies 12 weeks and older, fully vaccinated for their age.

Our puppy introduction includes:

Gentle bath, dry, brush, nail trim
Short, positive reinforcement–based sessions
Education for owners on coat care, brushing, and future grooming needs 
Senior Pet Policy (10+ Years)

Senior pets have higher grooming risk.
Services may be shortened or modified.
Owners assume all risks related to age-related vulnerabilities. 

15. Duty to Disclose Conditions

Owners must disclose all known medical conditions, medications, allergies, previous injuries, and behavioral concerns. Failure to disclose relevant information releases the Salon from all liability. 

16. Children & Safety

Children must remain supervised and may not approach animals or grooming areas without staff permission. 

17. Groomer Assignment

While we make every effort to honor stylist preferences, Doggie Salon & Spa may assign any qualified groomer, bather, or apprentice to assist or complete your pet’s services. This includes finishing work, bathing, drying, and prep under chef-groomer supervision. 

18. Grooming Duration

Grooming times are estimates and may vary based on coat condition, behavior, drying time, or unforeseen circumstances. Safety and quality will always take precedence over speed. I understand that the salon may adjust or extend grooming time for the wellbeing of my pet. 

Service Non-Completion

If a grooming service cannot be safely completed due to behavior, stress, coat condition, or medical concern, a partial or full grooming fee will still apply based on the time and care provided. 

Limitations on Add-On Services

Teeth cleaning, deshedding, and specialty treatments are cosmetic services only and not substitutes for veterinary dental care, parasite treatment, or medical skincare. Doggie Salon & Spa does not guarantee specific results from these add-ons. 

Service Refusal Clause

Doggie Salon & Spa may refuse or modify services at any time if a pet’s behavior, coat condition, or health presents a risk 

19. Software Errors

Doggie Salon & Spa is not liable for delays, errors, duplicate charges, or credit miscalculations caused by third-party software or payment processors. In the event of an error, the salon will make reasonable efforts to correct balances or charges, but no refunds or credits will be issued beyond the corrected amount. 

20. Holiday & Peak Season Policies

During peak grooming seasons and holidays:

Deposits may be required
Cancellation rules may be stricter
Membership availability may be limited
Priority does not guarantee holiday appointments 
During peak periods—such as Thanksgiving, Christmas, New Year’s, and spring/summer shedding season—the salon may require non-refundable deposits, adjust scheduling rules, enforce stricter cancellation timelines, or pause new membership enrollments. Members maintain priority scheduling but not guaranteed availability for holiday appointments. 

21. Refund Policy

Grooming is a time-based, labor-intensive service. Once a service has begun, no refunds will be granted. If you are ever dissatisfied with the results, please notify us within 48 hours; we may offer adjustments or re-do services at our discretion, subject to the pet’s coat condition and behavior. 

22. Notice Methods

“Written notice” must be via:

Email to [email protected]
MoeGo or salon communication system
Verbal messages, social media messages, or texts sent directly to individual staff members are not considered official notice. 

23. No Cash-Out of Benefits

Membership benefits, Groom Bank credits, and promotional offers have no cash value, are non-refundable, and may not be converted to cash or transferred to another person or pet, except as explicitly stated in this Agreement. 

24. Unexpected Closures / Force Majeure

In the event of circumstances beyond the salon’s control—including but not limited to power outages, natural disasters, public health orders, or staff emergencies—appointments may be rescheduled or canceled. Doggie Salon & Spa is not liable for any indirect loss or inconvenience arising from such events. Membership billing will continue as scheduled; at our discretion, we may offer extensions, credits, or alternate accommodations. 

25. Payment Authorization

You authorize Doggie Salon & Spa to charge your card for:

Services
Memberships
Add-ons
Late cancellations / no-shows
Outstanding balances 
Failed Payments

Any returned check or failed electronic payment must be resolved within 7 days. Accounts more than 30 days past due may incur a $25 administrative fee and may be sent to collections. 

26. Chargebacks

Clients agree to contact the Salon to resolve billing or service concerns before initiating any chargeback. Chargebacks attempted outside these terms will be considered an unlawful reversal of authorized charges. 

27. Outstanding Balances & Collections

Any unpaid balance not resolved within 30 days may incur a $25 fee and may be sent to collections. I agree to be responsible for reasonable costs of collection, including collection agency fees and, where permitted by law, reasonable attorney’s fees and court costs incurred in enforcing this Agreement. 

28. Changes to Agreement

Doggie Salon & Spa may update, modify, or revise this Agreement with 30 days’ notice. Continued use of services constitutes acceptance of updated terms. 

29. Governing Law & Venue

This Agreement is governed by the laws of the State of California. Any disputes arising out of or related to this Agreement shall be brought in the courts of San Luis Obispo County, California, or in the applicable small claims court, as appropriate. 

30. Individual Dispute Resolution

To the maximum extent permitted by law, you agree that any claim against Doggie Salon & Spa will be brought on an individual basis and not as part of any class, consolidated, or representative action. 

31. Liability Release

I release Doggie Salon & Spa from liability for injuries, stress, pre-existing conditions, grooming reactions, coat-related outcomes, or emergency decisions made in good faith. 

32. Electronic Signature

Digital signatures are legally binding. 

 

PART 2 — BATH & SPA MEMBERSHIPS (Optional)

 📘 UNIVERSAL MEMBERSHIP TERMS (Applies to All Bath & Groom Bank Memberships)

Memberships at Doggie Salon & Spa are designed to offer convenience, consistent coat care, priority scheduling, and elevated grooming experiences. To ensure fairness, clarity, and the safety of all pets in our care, the following terms apply to all membership types unless otherwise noted. 

1. Billing & Payment Authorization

All memberships require an active credit/debit card on file.
Memberships are auto-billed according to their respective cycle:

• Bath Memberships → Every 4 weeks
• Groom Bank → Monthly

Payment occurs automatically on the renewal date.
Declined payments must be resolved within 7 days to avoid suspension of membership benefits or scheduling privileges.
By enrolling, you authorize the salon to process all membership-related charges under the card-on-file authorization in this Agreement. 

2. Term Length & Commitment

All memberships require a minimum 3-month commitment.
Billing continues automatically until the membership is cancelled in accordance with this Agreement.
Early cancellation results in one final billing cycle charge. 

3. Cancellation Policy (All Memberships)

Memberships may be cancelled with 30 days’ written notice via approved communication channels (MoeGo, SMS, or email).
Texts to staff members or social media messages are not considered official notice.
Billing will continue until the notice period has completed.
Any unused membership benefits or credits remaining at the end of the notice period follow the rollover/expiration rules outlined below. 

4. Membership Holds (Pauses)

To support travel, medical needs, and life changes:

Memberships may be paused for up to 2 billing cycles per calendar year.
Pauses require 14 days’ advance written notice.
Billing and benefits resume automatically at the end of the hold period.
Memberships cannot be paused retroactively or mid-cycle.
A pause does not extend or alter the 3-month minimum commitment requirement. 

5. Missed Appointments & No-Shows

All membership appointments follow the salon’s standard cancellation and no-show policies:

Missed or late-canceled appointments count as used for Bath memberships.
Groom Bank credits cannot be used to pay cancellation fees.
Frequent no-shows may result in membership termination at the salon’s discretion. 

6. Scheduling & Priority

Membership includes priority scheduling, but does not guarantee specific appointment times or holiday availability.
Peak seasons may include temporary booking restrictions or additional deposit requirements.
The salon reserves the right to adjust, shorten, or decline services based on safety, coat condition, or behavior. 

7. Service Modifications & Safety

For all memberships—Bath and Groom Bank:

Services may be modified or halted if the pet becomes stressed, unsafe, or unable to tolerate grooming.
Shortened or modified services remain billable at the full scheduled rate.
Groomers may adjust the haircut or service plan based on coat condition, safety considerations, or grooming limitations. 

8. Multi-Pet Households

Each pet must have its own membership; benefits cannot be shared between pets.
Groom Bank Rule:
Homes with 2+ grooming dogs must enroll in Tier 3 or higher for each grooming dog.
Members are responsible for choosing an appropriate membership level based on breed, coat, and grooming frequency needs. 

9. Rollover, Expiration & No Cash Value

Bath Membership services do not roll over.
Groom Bank credits roll over indefinitely while the membership is active.
Upon cancellation, Groom Bank credits expire 90 days after the final billing date.
Membership benefits have no cash value, are non-refundable, and cannot be:
Redeemed for cash
Converted to store credit
Transferred to another pet or person
Used toward retail, deposits, or cancellation fees 

10. Membership Adjustments & Changes

Doggie Salon & Spa may adjust membership pricing, perks, bonus credit amounts, fair-use rules, or program structure with 30 days’ notice.

Continued enrollment after the effective date constitutes acceptance of revised terms.

Memberships may be paused, restricted, or discontinued at the salon’s discretion in cases of:

Safety concerns
Repeated behavioral issues
Excessive cancellations or no-shows
Misuse of benefits
Abuse of priority scheduling privileges 

11. Reasonable Use Policy (All Memberships)

To maintain consistency and safety:

Appointment frequency must align with breed-appropriate grooming intervals and coat health standards.
The salon may limit scheduling frequency or appointment duration to preserve safety and accommodate realistic grooming needs.
Memberships may not be used to request excessive, unnecessary, or unsafe frequency of services. 

12. Memberships & Deposits

Membership status does not exempt clients from deposit requirements, particularly:
During peak seasons
For lengthy grooms
For multi-dog households
For clients with past late cancellations or no-shows
Deposits cannot be paid with Groom Bank credits. 

13. Communication Standards

All membership requests—including cancellations, holds, upgrades, downgrades, or account changes—must be submitted through approved channels.

Messages sent after business hours are time-stamped as received at the exact time they are sent, including on closed days, weekends, and holidays. 

14. Membership Account Responsibility

The owner who signs this Agreement is fully responsible for all membership charges, regardless of who brings in or picks up the pet. 

Reasonable Use / Capacity Management

For all memberships, usage is subject to breed-appropriate grooming intervals, coat condition, and salon capacity. Doggie Salon & Spa reserves the right to limit appointment frequency to maintain the pet’s safety and the salon’s operational workflow 

Membership provides priority scheduling but does not guarantee appointment availability, especially during peak holiday periods. 

Price Lock / Grandfathering Policy

Legacy members retain their pricing until the next annual review period. Any price adjustment will include at least 30 days’ written notice. 

No unused services may be refunded, exchanged, or credited outside the terms of this Agreement. 

Spa Membership Levels

Bath Club — $65 / 4 weeks

1 baths
10% off add-ons
Spa Club — $99 / 4 weeks

2 baths
15% off add-ons
Premier Club — $149 / 4 weeks

Weekly baths
Priority booking
Free Teeth Cleaning + Pawlish
Seasonal spa treatments
25% off add-ons
Membership Rules

No rollover
Missed visits count as used
May pause 2 cycles per year
Reasonable use & breed-appropriate intervals enforced
No guaranteed holiday appointments
Memberships apply only to the enrolled pet. In multi-dog homes, each pet must have its own membership. 

GROOM BANK MEMBERSHIP 

PROGRAM OVERVIEW

The Groom Bank is a credit-based membership.

Tiers

Tier 1 — $50 → $55 credits
Tier 2 — $75 → $85 credits
Tier 3 — $100 → $115 credits
Tier 4 — $150 → $175 credits
Credit Rules

Credits roll indefinitely while active
Expire 90 days after cancellation
No cash value
Not transferable
Apply to full services only
Overages paid at checkout
Multi-Dog Households

Homes with 2+ grooming dogs must enroll in Tier 3 or higher. 

VISIT LIMITATIONS AND FAIR USE

To keep scheduling fair and prevent abuse:

Groom Bank does not include unlimited usage.
Credits must be used toward full services (Bath, Partial, or Full Groom).
We do not allow “tidy-ups only,” nail-only visits, or micro-services under the Groom Bank.
Multi-visit splitting is allowed only when the dog has leftover credits after a full service. 

APPOINTMENTS & CANCELLATIONS

All appointments must be booked in advance.
No-shows and late cancellations follow our standard cancellation policy:
<24 hours = 100% charge
24–48 hours = 50% charge
Cancellation fees cannot be paid using Groom Bank credits. 

PRICING & PROGRAM CHANGES

Doggie Salon & Spa may adjust:

Tier pricing
Bonus credit amounts
Fair-use rules
Eligible services
We will provide 30 days’ notice of any program changes. 

LIABILITY & AGREEMENT TO TERMS

By enrolling in the Groom Bank, you agree to all terms here and in the Master Customer Agreement.

Groom Bank membership is a voluntary program and the Salon is not responsible for:

Unused credits
Scheduling limitations
Price changes
Changes in pet health or coat condition affecting grooming frequency or cost 
Program Changes & Discontinuation

Doggie Salon & Spa reserves the right to modify, suspend, or discontinue any membership tier or the Groom Bank program at any time with at least 30 days’ notice. In the event a program is discontinued, any remaining Groom Bank credits may be used toward grooming services for 60 days following the discontinuation date, after which they will expire. No cash refunds will be given for unused credits.